While we strive to provide world-class service and top quality good(s)/product(s) at all times we understand that sometimes our good(s)/product(s) may not be what you expected them to be or you change your mind. In that event, we invite you to review the following terms related to returning a good/product for replacement, exchange or refund.
Please note: the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Australian Consumer Law and other applicable Australian consumer protection laws and regulations in relation to any return or refund.
Please also note there may be limitations on your right to return and obtain a refund for good(s)/product(s), however these limitations will always be subject to your statutory rights.
For all returns, simply contact us within 400 calendar days of placing your order.
We believe that in order to have the best possible online shopping experience, our customers should not have to pay for domestic return-shipping. We will provide a pre-paid Australia Post eParcel return-shipping label* which can be used to return the good(s)/product(s) at no cost for applicable returns that meet our return terms.
As part of our 400-day return policy, all returns need to be received and processed by our warehouse within 400 days of purchase.
Change of Mind or Customer Error: For returns based on change of mind or customer error, you will be eligible to receive a refund of the price of the good(s)/product(s) less delivery costs. In the case of any exchange you will be liable to pay a re-delivery fee calculated on the item size, weight, delivery address and delivery method.
Company Error or Faulty Good(s)/Product(s): For returns based on faulty good(s)/product(s) or company fault, you will be eligible to receive a full refund of the good(s)/product(s) including any delivery costs. In the case of exchange you will be sent the replacement good(s)/product(s) using standard delivery at no cost to you.
Instant Replacement or Exchange: In the case of exchange/replacement you may choose to have Chargermall authorise your credit card for immediate dispatch of your replacement order prior to Chargermall receiving the returned good(s)/product(s).
The good(s)/product(s) must be received within 30 days of issue of the RMA. If you fail to return your good(s)/product(s) within this timeframe your RMA and any pending replacement order will be cancelled. If your credit card was authorised for immediate dispatch and the replacement order has already been sent, your credit card will be billed for the additional amount of the replacement order.
Once an RMA is cancelled you may contact us to issue a new RMA number only if it is still within 400 days of placing your original order.
All Returns: After contacting us to arrange a return you will be issued a Return Merchandise Authority (RMA) number within 24 hours, subject to our approval, and emailed instructions to return your good(s)/product(s). A pre-paid Australia Post eParcel return-shipping label* will be attached to the RMA email, which can be used to return the RMA at no cost for returns that meet our return terms.
In the event of a re-delivery fee, your credit card must be authorised with the appropriate re-delivery fee before an RMA number is issued.
Refunds and Processing of Returns: When we receive your return it will be processed within 14 business days. In the case of any refund, your refund will be automatically processed using your original payment method. It can take up 7 business days for the funds to appear in your account.
For returns for orders paid by cash, cash equivalent, cheque transactions, or PayPal payments outside 60 days of making payment, Chargermall will remit a refund by Electronic Funds Transfer (EFT) within 10 business days of receiving the name, BSB and Account Number of your nominated Australian bank account.
In the case of replacement or exchange, the replacement order will not be shipped until the returned good(s)/product(s) are received or credit card authorisation is given and subject to stock availability.
Chargermall reserves the right to exchange, replace or refund at its discretion without requiring the return of the original good(s)/product(s).
For complete details on how to return a good/product purchased at Chargermall please contact us.
* Please note to use our pre-paid Australia Post eParcel return-shipping labels, return-shipments must be sent from within Australia.